Shipping Policy – VIVASONALI STORE

Effective Date: February 25, 2025

At VIVASONALI STORE, we are committed to delivering your products safely and promptly. This Shipping Policy outlines the available shipping methods, fees, and delivery timelines to ensure that your order arrives in a timely manner. Please read the following policy to understand how we handle the shipping process.

1. Shipping Destinations

We offer domestic and international shipping to many locations around the world. We strive to deliver our home decor products to all customers, regardless of location.

  • Domestic Shipping: Available within the United States.
  • International Shipping: Available to select countries worldwide. International shipping fees and delivery times will be calculated at checkout.

2. Shipping Methods & Delivery Times

We provide various shipping options to accommodate your needs:

Domestic Shipping

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Priority Shipping: Estimated delivery time of 1-2 business days.

International Shipping

  • Standard International Shipping: Estimated delivery time of 7-15 business days.
  • Expedited International Shipping: Estimated delivery time of 5-10 business days.

Please note that delivery times may vary depending on the destination and shipping method.

3. Shipping Fees

  • Shipping Fees: Shipping costs will be calculated at checkout based on the destination and selected shipping method.
  • Free Shipping: We offer free standard shipping for all domestic orders over $100.
  • International Shipping Fees: International shipping fees will be displayed at checkout and are calculated based on the weight and destination of the order. Customers are also responsible for any customs duties, taxes, or fees imposed by the destination country.

4. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 3:00 PM (EST) will be processed the following business day.
  • During busy seasons (holidays or special promotions), processing times may be extended by 1-2 business days.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with tracking details.
  • You can track your order on the courier’s website using the provided tracking number or directly through VIVASONALI STORE.
  • If you do not receive tracking information within 3 business days, please contact us at info@vivasonali.com for assistance.

6. Shipping Delays

  • While we strive to meet our delivery timelines, VIVASONALI STORE is not responsible for delays caused by third-party carriers, weather conditions, or customs issues.
  • In the event of a significant delay, we will notify you as soon as possible and provide updated tracking information.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost or has not been delivered within the expected time frame, please contact us immediately. We will work with the shipping carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damaged items and packaging. Contact us within 48 hours of receiving the order, and we will initiate a return or exchange for the damaged items.

8. Address Errors & Undeliverable Packages

  • Incorrect Shipping Address: Customers are responsible for providing accurate shipping information during checkout.
  • Return to Sender: If a package is returned due to an incorrect address, you will be responsible for the additional shipping costs to reship the order to the correct address.
  • Undeliverable Packages: If a package is deemed undeliverable by the carrier, it will be returned to us. We will contact you to arrange for reshipping at your expense.

9. International Orders

  • Customs Duties & Taxes: International customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the order total and must be paid by the customer upon delivery.
  • Shipping Fees: International shipping fees are non-refundable.
  • Delivery Delays: International orders may be delayed due to customs processing. Please be aware that this is outside our control.

10. Contact Us

For any questions or concerns regarding our Shipping Policy, please reach out to us:

📍 Address: 28717 Forest Meadow Pl, Castaic, California, United States
📞 Phone: (661) 775-5672
📩 Email: info@vivasonali.com
🌐 Website: https://vivasonali.com

We are committed to providing you with a smooth and reliable shipping experience. Thank you for choosing VIVASONALI STORE for your home decor needs!