Sales Policy – VIVASONALI STORE

Effective Date: February 25, 2025

At VIVASONALI STORE, we are committed to providing our customers with high-quality home decor products and a seamless shopping experience. This Sales Policy outlines the terms and conditions related to orders, payments, pricing, and promotions. By making a purchase from our store, you agree to the terms outlined below.

1. Product Information

We strive to provide accurate product descriptions, images, and pricing on VIVASONALI STORE. However, we cannot guarantee that all information is always complete or error-free. If a product description or price error occurs, we will notify you, and you will have the option to proceed with the corrected price or cancel your order.

2. Pricing

  • Prices: All prices displayed on VIVASONALI STORE are in USD. Prices are subject to change without prior notice.
  • Taxes: Applicable sales tax will be added to the total purchase amount during checkout based on your shipping address.
  • Price Adjustments: VIVASONALI STORE does not offer price adjustments on previously placed orders. Any changes in price will take effect on the website immediately.

3. Payment Methods

We accept a variety of payment methods to ensure a secure and convenient shopping experience for all our customers:
✔ Credit/Debit Cards – Visa, MasterCard, American Express, Discover
✔ PayPal – Secure and easy online payments
✔ Apple Pay / Google Pay – Quick and convenient mobile payment options
✔ Other Payment Methods – Additional secure online payment methods may be available based on your location.

Payments are processed securely using PCI DSS standards to ensure the protection of your payment details.

4. Order Processing & Confirmation

  • After placing an order, you will receive an order confirmation email acknowledging that we have received your order.
  • Payment Authorization: Orders will only be processed after payment has been authorized. If there are any issues with payment, we will notify you immediately via email.
  • Once payment is authorized, we will process and prepare your order for shipping. A shipping confirmation email with tracking details will be sent once the order has been dispatched.

5. Shipping & Delivery

  • Shipping Fees: Shipping costs are calculated based on the shipping method and destination.
  • Delivery Times: Estimated delivery times vary based on location and shipping method. For more information on shipping, please refer to our Shipping Policy.
  • Shipping Delays: While we strive to meet our delivery estimates, we are not responsible for delays caused by third-party carriers or other unforeseen factors (e.g., weather, customs processing).

For full details on shipping methods and costs, please refer to our Shipping Policy.

6. Returns & Exchanges

  • Please refer to our Return and Exchange Policy for complete details on how to initiate a return or exchange.
  • Sale items, customized products, and gift cards are not eligible for returns or exchanges.
  • Refunds will be processed to the original payment method used at the time of purchase.

7. Promotions & Discounts

  • Discount Codes: Any promotional discount codes or coupons will be applied during checkout. These codes cannot be combined unless explicitly stated.
  • Sales & Promotions: Promotional offers and discounts are subject to specific terms and conditions, which will be clearly mentioned on the website. Promotions are only valid for the duration specified and cannot be applied to past purchases.

8. Customer Service

If you have any questions or concerns about your order, products, or services, our customer service team is here to assist you:
📍 Address: 28717 Forest Meadow Pl, Castaic, California, United States
📞 Phone: (661) 775-5672
📩 Email: info@vivasonali.com
🌐 Website: https://vivasonali.com

9. Limitation of Liability

  • VIVASONALI STORE is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We are not liable for delays, defects, or damages caused by third-party couriers or any external factors such as customs delays or weather disruptions.

10. Privacy & Security

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data. By using VIVASONALI STORE, you consent to the collection and use of your data in accordance with our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms shall be resolved in the jurisdiction of the courts located in California.

12. Changes to Terms and Conditions

VIVASONALI STORE reserves the right to update, modify, or change these Terms and Conditions at any time. All changes will be posted on this page, and the updated version will show the most recent “Effective Date.” We recommend reviewing this page periodically.

By placing an order with VIVASONALI STORE, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing VIVASONALI STORE for your home decor needs!