Payment Policy – VIVASONALI STORE

Effective Date: February 25, 2025

At VIVASONALI STORE, we aim to provide a secure, easy, and seamless payment process for our customers. This Payment Policy outlines the accepted payment methods, payment processing steps, and our commitment to keeping your payment information safe. By placing an order with us, you agree to the following terms.

1. Accepted Payment Methods

We offer various payment options to ensure a smooth and secure checkout process:

✔ Credit/Debit Cards – We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
✔ PayPal – For secure online payments via your PayPal account.
✔ Apple Pay / Google Pay – Quick and easy mobile payment options for faster checkout.
✔ Other Secure Payment Methods – Depending on your location, other payment methods may be available at checkout.

We ensure that all payments are processed securely, using PCI DSS (Payment Card Industry Data Security Standards) compliance to protect your data.

2. Payment Processing & Authorization

  • Order Confirmation: After placing your order, you will receive an order confirmation email, confirming that your order has been received.
  • Payment Authorization: We will authorize your payment with your selected payment method. Your order will only be processed once the payment is successfully authorized.
  • Order Processing: Once the payment has been authorized, we will begin processing and preparing your order for shipment.
  • Payment Failures: If your payment fails, we will notify you immediately via email. You may need to provide an alternative payment method to complete your order.

3. Currency

  • All transactions and prices listed on VIVASONALI STORE are in USD ($).
  • For international customers, if your payment provider charges a conversion fee for transactions in a different currency, this will be handled by your payment provider.

4. Secure Transactions

At VIVASONALI STORE, we prioritize your security. Our website uses SSL encryption technology to ensure that your personal and payment information is securely transmitted during checkout. We also follow the strict guidelines of PCI DSS to maintain the highest standards of security when processing your payment information.

5. Order Processing & Payment Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with details about your order.
  • After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information for your order.
  • If we need any additional verification or encounter issues with your payment, we will contact you immediately for clarification.

6. Refunds & Cancellations

  • Refunds: If you are eligible for a refund, it will be processed to the original payment method used during the purchase.
  • Refund Processing Time: Refunds typically take 5-7 business days to process, depending on your payment provider.
  • Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to an error on our part or if the item is defective.

7. Taxes & Duties

  • Sales Tax: Applicable sales tax will be applied at checkout based on your shipping address and local tax laws.
  • International Orders: For international customers, you are responsible for any customs duties, import taxes, or other fees levied by your country. These charges are separate from the order total and must be paid by you directly to the customs authorities.

8. Payment Issues

  • If there are issues with your payment, such as declined transactions or authorization failures, we will notify you promptly.
  • VIVASONALI STORE is not responsible for payment processing delays caused by your payment provider or financial institution.

9. Contact Us

For any questions or issues regarding payments, please contact our customer service team:

📍 Address: 28717 Forest Meadow Pl, Castaic, California, United States
📞 Phone: (661) 775-5672
📩 Email: info@vivasonali.com
🌐 Website: https://vivasonali.com

Thank you for shopping with VIVASONALI STORE. We are committed to providing you with a secure and hassle-free payment experience!