Return and Exchange Policy – VIVASONALI STORE
Effective Date: February 25, 2025
At VIVASONALI STORE, we are committed to ensuring that you are completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward return and exchange process. Please read the following policy carefully for detailed instructions on how to return or exchange your items.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- Return Window: Items must be returned or exchanged within 30 days of receiving your order.
- Condition of Items: The items must be unused, undamaged, and in their original condition, with tags and packaging intact.
- Proof of Purchase: You will need to provide the order number or receipt as proof of purchase for all returns and exchanges.
- Non-returnable Items: Certain items, including sale items, customized products, and gift cards, are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
To return or exchange an item, follow these simple steps:
1️⃣ Contact Us: Please email us at info@vivasonali.com with your order number and the reason for the return or exchange.
2️⃣ Approval and Instructions: Our customer service team will review your request and send you a Return Authorization along with detailed instructions for the return.
3️⃣ Return Shipment: Carefully package the item(s) and return them to the address provided in the instructions. Please note that the customer is responsible for the cost of return shipping unless the item is defective or incorrect.
4️⃣ Inspection and Processing: Once we receive the returned item, we will inspect it and process your return or exchange within 5-7 business days.
3. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the transaction.
- Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
- Shipping Fees: Shipping fees are non-refundable, unless the return is due to a defect or error on our part.
4. Exchanges
- Replacement Items: If you wish to exchange an item for a different size, color, or style, please follow the return process and specify the item you would like to receive as a replacement.
- Stock Availability: Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of receiving the product at info@vivasonali.com.
- Proof of Damage: Please provide clear photos of the damaged or defective item, as well as the packaging, to assist in the return or replacement process.
- Return Shipping: For defective or damaged items, we will cover return shipping costs.
6. International Returns
- Customs & Import Duties: International customers are responsible for any customs duties, taxes, or other import fees that may be charged by the destination country.
- Return Shipping: For international orders, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
7. Non-returnable Items
The following items cannot be returned or exchanged:
❌ Customized or personalized items
❌ Sale items or final clearance items
❌ Gift cards
❌ Opened or used home textiles (e.g., bedding, pillows)
8. Contact Us
If you have any questions or concerns regarding our Return and Exchange Policy, please reach out to us:
📍 Address: 28717 Forest Meadow Pl, Castaic, California, United States
📞 Phone: (661) 775-5672
📩 Email: info@vivasonali.com
🌐 Website: https://vivasonali.com
We are dedicated to providing you with an excellent shopping experience and making sure you’re fully satisfied with your purchases. Thank you for shopping with VIVASONALI STORE!